Keep customers engaged on the web.
Offer customers a helping hand
Help customers successfully self-service right on your website or mobile app.
Elevate engagement
Ensure customer success with contextual, proactive and relevant assistance.
Enable self-service success
Give your business a win by serving more customers for less.
Make changes on the fly
Easily implement triggers and actions without the need for IT or website changes.
In-the-moment resolution
CXone Guide provides in the moment resolution by removing friction along the digital customer journey. By delivering the right information and guidance at the right moment, Guide eliminates unnecessary calls to the contact center. Lead visitors to useful information they need, providing them with the most appropriate and relevant assistance, wherever they are with active web and mobile engagement.
webmobile engagement
Customer experience and digital channels.
Customers expect to be able to interact with your business through a variety of channels and receive the same level of support.
Watch Video
CXone Guide in action.
Learn how MoneyGram used CXone Guide to simplify transactions, better promote their loyalty program, and reduce reliance on IT to solve day-to-day business challenges.
knowledge management

Eliminate friction in the web journey.

Guided assistance
Increase self-service by surfacing the most relevant content and the guided assistance that your customers need.
Proactive engagement
Display proactive, contextual, and personalized self-service on your website to reduce customer abandonment rates.
Monitor pain points

Continuously monitor paint points to proactively optimize the online journey to drive customer engagement.

Quick time to value
No IT or website changes needed, leading to optimized results in minutes.
“NICE CXone Guide goes beyond chat. You can provide additional details, you can trigger messages based on customer interactions, and get very specific and very detailed right when the customer needs you.”
Cyndi Daman
Global Web Manager MoneyGram
Related Resources
White Papers

Ultimate Survival Guide for Transforming Reactive Service into a Proactive Experience

Research by Salesforce shows that 45% of customers will switch brands if companies don’t actively anticipate their needs.

Webinars

It’s time to rethink CX: Satisfying your customers at their moments of need

CX is exceeding the boundaries of the contact center. Although most organizations have done something to adapt, their efforts are not meeting customer expectations. Real-time is the baseline expectation, and proactive is the gold standard.

White Papers

Are you always on? Survey says: Meet customer expectations anywhere, anytime

Delivering an efficient, personalized customer experience during every interaction should be a contact center’s main goal.

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.