Consumers today expect uncompromising experiences. For contact centers, this means providing extended communications channels, complying with strict regulations, and meeting demands for exceptional service. To meet customers’ expectations in this complex environment requires the most advanced technology for software integrations, upscaling, and maintenance.
Looking to improve operational efficiency in their IT processes, the majority of contact centers are exploring the cloud. Around 25% of contact centers have already migrated, and many more are in the process of doing so, enabling them to shift their focus to customer experience and new business initiatives.
NICE Engage Cloud Recording offers unmatched flexibility, with a range of solutions that support any contact center operational size, and every migration strategy.