Mission critical: Delivered!
Multi-region high availability

At NICE CXone, we plan for the unexpected.  Why?  Because availability is a must!  Our infrastructure resiliency ensures that even if an entire region were to experience an outage, you won’t.

Broad disaster recovery capabilities

Disaster recovery impacts so many aspects of your business – leave the technology part to us!

Global durability

Reliable, fast, and secure access delivered globally.

Reliability you can count on

CXone is deployed across extensible, secure, and reliable cloud infrastructure that empowers contact centers to securely scale and customize operations using open APIs and documented support for developers. CXone is deployed in multiple public clouds, within multiple regions and multiple availability zones guaranteeing infrastructure resiliency and reliability at every level.

CXone offers a guaranteed, financially backed 99.99% platform uptime SLA.

CXone Infrastructure Resiliency & Resiliency
See CXone innovation for yourself
With CXone, availability is never a question, see what CXone can do for you!
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High Availability & Disaster Recovery

Understand the difference between High Availability & Disaster Recovery in the Contact Center.

business direction
Industry Leading Reliability
Experience true 99.99% uptime with no exceptions, “gotchas,” fine print, maintenance windows or finger pointing to network providers.
Extensive Security & Compliance

NICE CXone maintains numerous industry certifications to ensure that your cloud contact center solution provides maximum security.

Global Scale

Connect more immediately with your customers using flexible multinational options.

Dynamic Elasticity

A cloud architecture that grows with your changing business needs.

Solutions that keep you up and running

Implement Business Continuity/Disaster Recovery plans in the contact center using redundancies and failover strategies with NICE CXone.

“CXone helps us fulfill our SLAs, because it’s a reliable, stable platform. Our agents can now work remotely, so we have 100% uptime even in cases of inclement weather or Internet outages.”
Gretchen Green
IT Manager Superior Contact/TelNet Worldwide
Related Resources

Open Cloud Foundation Datasheet

CCaaS that was born in the cloud and thrives in the cloud.


NICE Disaster Recovery Capabilities

NICE CXone provides enterprise level failover and redundancy capabilities to keep your business going, along with scalability features to allow quick response to any situation.

Case Studies

CXone Success

See how CXone is driving success for Clearview with high availability through its open cloud foundation.

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.