Overview
This datasheet provides an overview of the NiCE Trust Center and NiCE’s commitment to maintaining the highest standards in the CXone platform for privacy, security, compliance, reliability, uptime, and governance of AI. We believe effective controls for those standards should be embedded across every layer of the platform. In addition:
- NiCE provides a team of experts that scope and conduct internal reviews to ensure compliance standards are upheld and meet the needs of organizations.
- NiCE adopts a meet-and-exceed approach to compliance, including PCI Level I and II, CPNI, SOC II, GDPR, SOX, HIPAA and CSA STAR Level 1.
- NiCE is FedRAMP Authorized at the Moderate Impact Level, and has the most FedRAMP-Authorized applications among CX solutions.
- NiCE CXone firmly guarantees a 99.99% uptime platform SLA.
