Documentation

Document name
Description
Last updated
Actions
Governance framework on deployment of AI in CXone products and features
17 June 2026
NiCE's most recent CXone security and compliance audit
16 June 2026
NiCE Certifications and Compliance
15 June 2026
NiCE capabilities, policies, and procedures for delivering a reliable and robust platform
14 June 2026
NiCE CXone is a FedRAMP Moderate cloud contact center platform that empowers U.S. federal, state, local, and tribal governments, research institutions, and contractors to deliver modern, secure, and citizen-centric service experiences.
13 June 2026
Framework designed to identify, contain, and resolve service disruptions or security events
12 June 2026
Capabilities for delivering a reliable platform with failover strategies in place
11 June 2026
Standards for protection of NiCE’s physical environment and the lifecycle management of corporate assets
10 June 2026
NiCE transparent SLAs and 99.99% monthly availability guarantee
9 June 2026
Scale securely and deploy quickly with the CXone open cloud
8 June 2026
Global certifications, real-time monitoring, and built-in safeguards to meet the highest standards
7 June 2026
NiCE CXone's Incident Response and Recovery Team (IRRT) is a core part of its framework for managing outages and service disasters
6 June 2026
Safeguarding data in specialized cloud environments
5 June 2026
Penetration Testing, Vulnerability Management, Certificate of Liability Insurance, Change Management Policy, Data Processing and Protection, and more
4 June 2026