Overview
See how NiCE CXone gives federal, state, and local agencies a secure, FedRAMP-authorized path to modern, AI-powered citizen experience — with the compliance, reliability, and security controls government buyers require.
Key highlights
- NiCE CXone is FedRAMP Authorized at the Moderate Impact Level (Package ID FR1704655535) — the first CCaaS provider to earn a FedRAMP ATO.
- CXone offers 35+ FedRAMP-authorized applications, more than any other CX solution.
- 5+ years of continuous FedRAMP Moderate authorization
- NiCE CXone guarantees a 99.99% uptime platform SLA, backed by financial assurances.