Empower your agents to be their best by measuring the proven soft-skill behaviors that drive CSAT.
Instead of relying on a subjective behavioral analysis based on a small sample size, Enlighten AI for Customer Satisfaction delivers an objective measurement of customer sentiment and agent behaviors on all interactions using contact center behavioral AI analytics. Behavioral scores are operationalized in real time, and presented in an easy-to-read heatmap, enabling every team and individual to focus on the same organizational KPIs regardless of their location.
Redefining Success: The Impact of Soft Skills and AI on Contact Center Performance
CX leaders need hard data that shows the connection between capable, empathic agents and a stellar customer experience in order to make a strong business case for AI in the contact center.
Solera and Enlighten AI Trailblaze Ahead with Data and AI
Solera appreciates the value AI and automation provide in empowering employees to deliver a superior customer experience.
Automate Agent Notetaking to Save Time and Costs While Improving CX
Capture all relevant customer intents, events, outcomes and sentiment on all agent interactions with the power of generative AI.