Many contact centers today look to their agents to provide a detailed accounting of what happens during each interaction. Agents are responsible for accurately and consistently capturing every detail from why the customer contacted the business, what was the outcome of the call, to what actions were taken during the interaction. Yet writing summaries manually is time-consuming and often inaccurate which can result in significant costs for an organization over time. Read this white paper and learn how Enlighten AutoSummary’s generative AI technology can:
- Automatically capture all relevant customer intents, actions, outcomes, and customer sentiment on 100% of agent interactions to quickly create more complete and accurate narratives.
- Save on costs by reducing ACW and AHT.
- Increase the customer experience by providing data-driven next steps.