Additional Case Studies
Case Studies

Telecom Leader Automates Agent Notetaking With Enlighten AutoSummary

With over 4,000 agents handling over 20 million customer interactions, Telecom Leader needed a solution that would help them achieve their goals while reducing costs and improving their agents’ experience.

Case Studies

Republic Services

Serving 14 million customers with 40,000 employees, Republic Services partnered with NICE to measure, assess, and improve customer sentiment with a comprehensive organizational restructuring to add essential services and capabilities.

Case Studies

Torrens University

Implementing CXone delivered a scalable technology platform that would support the university’s evolution and empower it to meet changing student needs.

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