Digital Channels for Customer Experience
Customers expect to be able to interact with your business through a variety of channels and receive the same level of support and satisfaction regardless of how or where they engage. With your desire to meet customers where they are and support their channels of choice, how do you maximize your options without the risk of overloading your contact center?
The impact of CX
Learn how contact center CX impacts CSAT, loyalty and growth.
Dominion National and CXone chat meet demand for high-quality multichannel service
Dominion National’s contact center provides multichannel support of dental benefits to hundreds of thousands of consumers and providers.