CXone Mpower with multi-ACD support

Every journey to the cloud is unique. Let’s get started.

NiCE connects you to CXone Mpower cloud solutions gradually and safely, seamlessly integrating with your vital enterprise infrastructure.

View demo Request a quote

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

Unpacking the challenges of migrating to the cloud

Frost & Sullivan and NiCE gather thought leaders at some of the largest CX operations in Europe and North America to discuss migration opportunities for large contact centers.

Learn more

Yes, CXone Mpower WEM applications can be used on top of non-NiCE ACDs whether they are on-prem or in the cloud.

NiCE ensures data security through encryption of data and application interfaces, maintaining compliance with industry regulations like CCPA and GDPR.

Yes, it can connect to multiple ACDs, whether on-premises or in the cloud, for comprehensive data management.

Yes, recording and managing interactions from 3rd party ACDs is available with CXone Mpower.

The platform adheres to the highest industry standards for compliance, both during and after migration.

Your ACD of choice

Connect any legacy ACD to the CXone Mpower platform for a seamless transition to a better customer experience.

Uncompromised security

Transition to the cloud without compromising the integrity of your data and the security of your operations.

Regulatory compliance

Adhere to the highest industry standards, during and after migration to CXone Mpower.

Proven cost savings

Save on the costs of a tech refresh across the complex network of business applications you rely on.

Digital fluency

Frictionless and responsive end-to-end journeys that streamline service and exceed customer expectations.

Smarter AI

CXone Mpower’s native AI is never satisfied, it learns from every interaction and continually raises the bar on customer experience.

Cloud-native platform

CXone Mpower is designed to naturally navigate the changing needs of next-gen consumers – and employees.

Suite of applications

CXone Mpower is the only complete next-gen CX cloud platform with smart AI that can lead you into the future.