CXone workforce engagement

Move to the cloud but keep one foot on the ground.

Start your cloud journey with CXone Workforce Engagement and rest easy knowing you have a clear path to a full contact center cloud transformation when you’re ready.
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Your contact center is in good hands.

Success doesn’t just happen. It takes hard work and experience from thousands of implementations and years of experience. With NICE, you get a proactive partner that equips you with the right people, tools, and technology for whatever your business needs.
All the tools you need.
Our patented technology provides the industry's most accurate forecasts, helps foster employee ownership & accountability, and integrates seamlessly with your existing on-premises ACD or PBX.
Workforce management
With fair and accurate forecasts and schedules, your contact center saves money and your agents are happy. It’s a win-win.

 

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Quality management
When your agents have feedback and coaching at their fingertips, they can wow customers like never before—and deliver experiences that create lifelong loyalty.
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Performance management
When your agents have instant visibility into performance – and have a little fun at work – business results skyrocket.

 

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Business consulting
Optimize your operations, improve your ROI, and create a better experience for your customers and agents by putting our contact center expertise to work.
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Professional services
When the right expertise, best practices, and innovative tools come together, you get a contact center that doesn’t just enhance the customer experience; it builds relationships that last.
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knowledge management
Training and education
Work smarter and faster than ever with convenient, flexible contact center training tailored to meet your needs and shift productivity into high gear.
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CXone WEM for on-premises contact centers.
With CXone Workforce Engagement keep using your existing on-premises PBX or ACD, while giving your agents the tools they need to be their best.
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CXone WEM for on-premises contact centers.
With CXone Workforce Engagement keep using your existing on-premises PBX or ACD, while giving your agents the tools they need to be their best.
Watch demo
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

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