GDPR, PCI-DSS, CCPA/CRPA, PIPEDA, ECPA, PDPA, PDPB, MiFID II, HIPAA, Dodd-Frank Act, FCA and more.
Every interaction is safely stored and tagged for search and retrieval – one of the most challenging aspects of database compliance.
Policy updates, such as changing retention periods, are easy to implement across your organization.
Centralized monitoring provides a comprehensive view of adherence activities for any team at any time.
Compliance Center dashboards display clear, comprehensive adherence metrics and include various widgets for detecting violations and taking corrective actions.
The Policy Manager feature offers flexibility and DIY simplicity, with automated processes and approval flows for deletion, extraction, litigation hold, playback lock, playback un-lock, and retention.
Real-time agent notifications can be defined for recording assurance, pause, resume, audio loss, and issues with ConnectAPI or IntelliAgent.
Proactively monitor and analyze all contact center interactions for actionable insights into compliance breaches, consent management, PCI detection, and script adherence.
Consumer Protection Regulations
Consumer protection regulations, including data privacy and protection requirements, are primarily designed to prevent deceptive business practices and fraud.
The evolving US data protection landscape: A timely update
If you are a contact center (or any consumer-facing business) operating in California or Colorado, heads up! Effective July 1, 2023, you can face thousands of dollars in fines for violating data privacy laws in those states.