CXone Mpower - Knowledge with trusted AI for CX
Build Trust with Knowledge.
Unlock the power of AI-driven insights by centralizing all your data, knowledge, and AI models on one platform.
Experiences You Can Trust
Knowledge-backed Automation Design
A unified AI platform centralizes all your Data, Knowledge, and AI Models, enabling seamless automation design and consistent information management across your entire organization.
Brand-Protective Guardrails
Implement robust security measures with customized access controls and tight guardrails, safeguarding your brand by ensuring AI agents interact only with appropriate, approved content.
Contextual Insights for Smarter Decisions
Enhance service efficiency and personalization with real-time contextual data on every customer interaction.Discover Next-Gen Automation in Action
Watch how CXone Mpower seamlessly automates customer service workflows, delivering smarter, more efficient operations in real time.One AI Platform.
Complete Customer Service Automation.
Why AI Customer Service Automation is the Future
“Metrigy’s research validates the need for an offering like CXone Mpower. CX leaders don’t want AI in siloes; they want it to move effortlessly through workflows and customer journeys. In 2023, 30% of customer interactions flowed back and forth between agent and AI; that’s projected to rise to 54% by 2026.
This is where CXone Mpower will shine.”
Robin GareissCEO and Principal Analysts
Metrigy
