Microsoft Teams and NICE systems team up for privacy in Europe

Overview

Microsoft Teams business meetings are highly dynamic. There are multiple participants, from different geographies and time zones, and each with their own viewpoints and contributions. Adding to the complexity is the multiplicity of channels including chats, screen shares, PowerPoints, and whiteboards . Enterprise class recording provides a complete audio and video record that can be consulted if there is any uncertainty as to what decisions were made and actions assigned. When external parties are involved, companies must be extra cautious of privacy protections as well as potential liability issues. Since implementation of GDPR there has been a rapid increase in privacy laws and regulations. The recordings represent the evidence of what transpired during the interaction and also provides a very valuable resource for evaluating the quality of the interactions.