About Nathan Stearns
Nathan Stearns is Vice President, Product Management, Workforce Augmentation, CX, at NiCE, where he shapes the strategy for workforce optimization solutions including WFM, NPM, ICM, and Back Office. With more than 30 years of experience in contact center operations and workforce management, Nathan frequently speaks and writes on omni-channel optimization and partners with customers to align innovation with evolving business needs.
