Author

Andrea Matsuda

Senior Product Marketing Manager

Andrea Matsuda

About Andrea Matsuda

Andrea Matsuda is a Senior Product Marketing Manager at NiCE, where she directs product marketing strategy, thought leadership and sales enablement in connection with select Workforce Engagement Management (WEM) product categories. With over 10 years’ experience in the contact center, Andrea is passionate about helping contact centers deliver a world class customer and agent experience.

Blogs by this author

Service reimagined: AI creating dynamic end-to-end possibilities for a thriving contact center

Service reimagined: AI creating dynamic end-to-end possibilities for a thriving contact center

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9 ways to unlock scheduling flexibility and gamify shift management

9 ways to unlock scheduling flexibility and gamify shift management

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Boosting CX through employee engagement: How 5 industry leaders are winning the workforce game

Boosting CX through employee engagement: How 5 industry leaders are winning the workforce game

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How to empower agents with CXone WFM

How to empower agents with CXone WFM

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Enhancing efficiency in the back office with NiCE WFM

Enhancing efficiency in the back office with NiCE WFM

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