Author

Liran Meir Frenkel

Senior Product Marketing Manager

About Liran Meir Frenkel

Liran Meir Frenkel is a NiCE Senior Product Marketing Manager focused on CXone Mpower SmartReach. With a rich background in the high-tech industry, she specializes in building and executing global business strategies, short- and long-term roadmaps, and go-to-market plans for cloud, RPA and CX domains. Outside of work, Liran is involved in LeadWith, a non-profit organization focused on empowering and promoting women in tech.

Blogs by this author

5 ways agentic AI can powerfully transform proactive engagement

Driving business impact through the 3 pillars of smart engagement

Create a streamlined world: Where tickets and data live in one place

3 biggest takeaways on proactive engagement and the future of customer experience

The power of AI and gamification: CX, EX and beyond