NiCE Continues Award Wins with Future of Work Agent Experience Category with TMC Accolade

NiCE has been named a winner of the 2025 Future of Work Agent Experience Achievement Awards by TMC, a global, integrated media company that helps technology vendors and service providers build communities through in-person and digital marketing programs.

Now in its third year, the Future of Work Agent Experience Achievement Awards honor companies that demonstrate a deep, measurable commitment to improving every aspect of the agent experience—recognizing that empowered, supported agents are essential to delivering exceptional customer experiences. The program celebrates excellence across technology innovation, workplace flexibility, training and development, culture, and work-life balance.

This year’s award recipients include both contact center technology providers and contact center outsourcers, reflecting the critical role each plays in shaping modern agent environments. Winning organizations were recognized for implementing solutions and strategies that enhance agent productivity, engagement, satisfaction, and retention—while directly improving customer outcomes.

“As customer expectations continue to rise, the agent experience has become a strategic priority for the entire contact center industry,” said Rich Tehrani, CEO of TMC. “The winners of the 2025 Future of Work Agent Experience Achievement Awards have demonstrated that investing in agents—through the right technologies, processes, and workplace practices—drives better performance, stronger retention, and superior customer service. We congratulate these organizations for setting a higher standard for what a modern, people-centric contact center should look like.”

Earning a 2025 Future of Work Agent Experience Achievement Award signals to the market that a company is not only innovating but also leading with intention—recognizing agents as a core driver of customer satisfaction, operational excellence, and long-term business success.