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Customer Experience (CX) AI Platform
  • Customer Experience (CX) AI Platform×
  • Platform

      CXone Mpower Platform

      • Platform Overview

        Complete AI platform for customer service automation

      • Purpose-built AI for CX

        Powering smarter CX with AI-driven insights and automation.

      • Cloud Architecture

        Innovative cloud-native foundation to rapidly scale extraordinary CX

      • Voice as a Service (VaaS)

        Crystal-clear, scalable voice interactions for effortless interactions

      • Dashboards & Reporting

        Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights

      • Integrations

        Seamlessly connect your business systems with our platform

      • Trust & Compliance

        Securing your trust with every interaction

      Discover the full value of AI in customer service

      Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

      Calculate your savings

    • Products

      • Explore all Products

      • Capabilities

      • Workflow Orchestration

        Workflow Orchestration

        Evolve from interaction management to workflow orchestration across the entire organization.

        Learn more

        • Omnichannel Routing

          Reduce wait times and boost conversions with smart customer-agent matching.

        • Proactive Engagement

          Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.

        • AI Orchestrator

          Unify and optimize every customer service workflow from intent to fulfillment.

        • Agent Desktop Workspace

          Connect front and back office teams with data, conversations, and workflows together in one place.

      • Workforce Augmentation

        Workforce Augmentation

        Move beyond tools to empower employees with real-time, actionable intelligence that elevates performance.

        Learn more

        • Specialized AI Copilots

          Elevate human performance with specialized AI copilots for every role.

        • Workforce Engagement Management

          Elevate employees, adapt to flexible work, and meet expectations - without compromise.

        • Automated Summary

          Instantly summarize interactions to accelerate resolution times and efficiency.

        • Voice of the Customer

          Unlock customer insights to enhance experiences, drive loyalty, and boost business growth.

        • Interaction Analytics

          Gain AI-powered insights from 100% of interactions to drive continuous improvement.

      • Service Automation

        Service Automation

        Go beyond answering questions to fully automate customer intent through fulfillment.

        Learn more

        • Intelligent Virtual Agent

          Boost self-service satisfaction and conversion with conversational AI agents.

        • Experience Optimization (XO)

          Synthesize real customer conversations to identify your top automation opportunities.

        • AI Agents

          Instantly create no-code AI agents powered by your data—build once, deploy everywhere.

        • Proactive AI Agent

          Keep customers engaged in conversation from onboarding to installation, service, and retention.

        • Knowledge Management

          Activate AI-powered enterprise knowledge to increase self-resolution rates and loyalty.

      • Solutions

      • By Industry

        By Industry

        • BPO

          Business Process Outsourcers

        • Financial Services

          Customer experiences that count

        • Government

          Elevate citizen trust

        • Healthcare

          Healthy patient experiences

        • Insurance

          Secure policyholder experiences

        • Retail

          Delight customers where they shop

        • Telecom

          CX for Telecommunications

        • Travel & Hospitality

          Boost traveler and guest loyalty

        Discover the full value of AI in customer service

        Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

        Calculate your savings

      • By Business Initiative

        By Business Initiative

        • Grow Revenue

          Boost conversions and win rates to accelerate growth

        • Engage & Empower Employees

          Create a workplace of truly engaged employees

        • Boost Customer Loyalty

          Improve customer loyalty on interactions across the journey

        • Drive Digital Transformation

          Integrate digital technology at the center of CX

        • Small and Medium Business

          Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.

        • Call Center Software

          Empower agents to provide better experiences

        • Increase Operational Efficiency

          Leverage AI and automation to increase agent retention

        • Move to the Cloud

          Elevate experiences by moving operations to the cloud

        • Improve Compliance

          Protect your consumers with pre-built compliance solutions

        • Proactive Customer Engagement

          Elevate customer satisfaction with proactive conversational AI

      • Integrations & Custom Solutions

        Integrations & Custom Solutions

        • CXexchange Marketplace

          Discover partner solutions to extend capabilities on our platform

        • Pre-Built Integrations

          Seamlessly connect your business systems with our platform

        • Developer Tools & APIs

          Endless customization options with RESTful APIs and robust SDKs

        • Partner Ecosystem

          Embark on a journey of shared success and collaboration

        91% of customers recommend NiCE as a preferred CCaaS vendor

        Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.

        Get report

      • View All Products
    • Services

      • Explore all Services

      Professional Services

      • Professional Services

        Industry-leading expertise, tools and know-how

      • Implementation Partners

        NICE-certified implementation partners

      • Business Consulting

        Your partner for successful transformation

      Training

      • Contact Center Training

        Tailored education delivered by CX experts

      Support & Assistance

      • Customer Support

        Global support you can depend on

      Make the smartest buying decision with the latest Gartner analysis

      NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.

      Get report

    • Resources

        Knowledge Base

        • All Resources

          Whitepapers, datasheets, demos and more

        • Analyst Perspectives

          Contact center reports from third party analysis

        • Terms Glossary

          Detailed descriptions of industry-related terms

        • FAQs

          Contact center focused frequently asked questions

        • Guides

          Expert insights for superior CX

        Learning & Insights

        • On-Demand Webinars

          Browse our extensive webinar catalog

        • Interactive Product Tours

          Explore the complete platform with our self-guided demos

        • Blog

          CX industry guidance by contact center experts

        • Why NiCE? Video Series

          Step Inside The Room Where It Happened to see CX AI in action

        • NiCE & Simple: Video Demo Series

          Brilliant, bite-sized videos from our top product pros

        Community

        • Events

          Upcoming events and webinars

        • Customer Stories

          Our customer's success is paramount. Read case studies about real CX transformation

        • NiCE Clubs

          Collaborate, learn, and share best practices for customer service excellence

        Discover the full value of AI in customer service

        Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

        Calculate your savings

      • Company

          Company

          • About Us

            Powering seamless cloud experiences

          • Investors

            Investors relations, reports and filings

          • Global Offices

            Interactive map of locations worldwide

          • Careers

            View job openings and learn about our culture

          • NiCE Leadership

            Meet our global leadership and executive team

          News & Media

          • Events

            Upcoming events and webinars

          • Press Releases

            Find the latest updates from NiCE

          • Media Center

            Media contacts and resources

          Corporate Governance

          • NiCE Trust Center

            Securing your trust with every interaction

          • Market Leadership

            Discover why NiCE is the market leader

          • Corporate Responsibility

            In a world where you can be anything, be NiCE

          Make the smartest buying decision with the latest Gartner analysis

          NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.

          Get report

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          © 2025 NiCE

          Media coverage

          Discover why NiCE is making headlines.

          Media coverage

            Clear all selections

            Overcome incrementality by reimagining customer and agent experience – Interview with NiCE’s CEO and Staysure’s COO

            VIEW

            Jul 31, 2025

            AI that gets things done: how agentic transformation is reshaping Customer Experience

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            Jul 31, 2025

            4 Ways Purpose-Built AI Is Transforming CX

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            Jul 31, 2025

            NiCE’s $955M Cognigy Deal Targets $30B AI Customer Experience Opportunity

            VIEW

            Jul 29, 2025

            Wealth Management, AI And Value Of Human Oversight

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            Jul 29, 2025

            NiCE Acquires Agentic AI Company in $955M Deal, Largest in EU

            VIEW

            Jul 29, 2025

            NiCE acquires Cognigy for $955M in push to lead agentic AI revolution | Ctech

            VIEW

            Jul 28, 2025

            NiCE acquires AI co Cognigy for nearly $1b – Globes

            VIEW

            Jul 28, 2025

            NiCE Signs $955 Million Deal to Acquire Cognigy

            VIEW

            Jul 28, 2025

            NiCE Agreed to Acquire Cognigy

            VIEW

            Jul 28, 2025

            NiCE to Acquire Cognigy, Wants to “Set a New Standard” for AI in Customer Experience

            VIEW

            Jul 28, 2025

            NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”

            VIEW

            Jul 24, 2025

            Regulators Stay Tough: Why Surveillance Matters in 2025

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            Jul 21, 2025

            Staying Ahead of the Curve: Why Trading Compliance Is Now a Strategic Advantage

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            Jul 19, 2025

            Beyond Buzzwords: What It Takes to Build an Intelligent Customer Experience

            VIEW

            Jul 18, 2025

            Elder Financial Exploitation: What Financial Institutions Must Do

            VIEW

            Jul 17, 2025

            Aberdeen Group implements financial crime prevention tools from Nice Actimize

            VIEW

            Jul 16, 2025

            Man gets ‘fake’ letter saying he’s owed cash from $45m program – officials confirm it’s real and others will get it too

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            Jul 16, 2025

            NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?

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            Jul 16, 2025

            Democratizing AI: Transcription Tools for Everyone

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            Jul 16, 2025

            Creating a 360° Digital Experience with Nectar DXP

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            Jul 16, 2025

            NiCE Actimize X-Sight AML solutions selected by Aberdeen Group to enhance its financial crime operations

            VIEW

            Jul 15, 2025

            This Week in Fintech: TFT Bi-Weekly News Roundup 15/07

            VIEW

            Jul 15, 2025

            As Federal Checks Disappear, Banks Face Surge in ACH Payments and Rising Fraud Risks

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            Jul 15, 2025

            Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys

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            Jul 15, 2025

            The Best Customer Experience Conferences for Second Half of 2025

            VIEW

            Jul 15, 2025

            NiCE Actimize X-Sight AML Solutions Selected by Aberdeen Group to Enhance Its Financial Crime Operations

            VIEW

            Jul 14, 2025

            NICE Actimize launches Authentication-IQ solution

            VIEW

            Jul 10, 2025

            The CX Awards 2025 Winners Announcement

            VIEW

            Jul 10, 2025

            2025 NiCE International CX Excellence Awards Celebrate Customer Service Leaders

            VIEW

            Jul 10, 2025

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