Media coverage

NiCE Powers Openreach Service Transformation

Openreach Uses NiCE Cognigy AI Agents

Amid the ‘SaaSpocalypse,’ CIOs and CTOs take a harder line with their vendors

Openreach Taps NiCE Cognigy for Enhanced Broadband CX

Openreach Uses NiCE Cognigy AI Agents to Upgrade U.K. Broadband Deployment to Deliver Tens of Millions in Financial Benefits for Openreach and its Clients

Closing the Customer Service Gap: How AI Is Redefining Scale, Speed, and Satisfaction – with Heltewig, Chief AI Officer at NiCE

Evolving threats, evolving responses

Bell Integration Wins NiCE’s Implementation Partner of the Year for CX Innovation and AI-Led Transformation

NiCE CEO Scott Russell: 80% of Customer Service Will Be AI & What Actually Happens Next

Is Your Contact Center Falling Behind? The 2026 Buyer’s Guide to Workforce Engagement Management (WEM) Platforms

The Best Customer Experience (CX) Conferences in 2026

NiCE Named to Fast Company’s Annual List of the World’s Most Innovative Companies of 2026

CXF Reflects: Enterprise Connect & NiCE Nexus Takeaways, The AI Arms Race Reshaping CX

The most innovative companies in applied AI for 2026

5 execs on the niceties of AI agent orchestration

Generative AI and customer experience (CX): allies of modern banking

When AI Calls AI: The Funny (and Real) Future of Call Centers

What Cognigy Nexus Confirmed About the Agentic AI Opportunity

NiCE Cognigy Nexus 2026 CX AI Summit: Vision, Velocity, and a Unified CX AI Platform

9 execs on why CCaaS is so busy right now

NiCE Cognigy Nexus 2026: Agentic AI Finds Its Footing in the Enterprise

The Best Agentic AI Platforms and Frameworks in 2026

NICE Actimize Positioned as a Leading Luminary in Celent’s 2026 KYC Solutionscape and Technology Capabilities Matrix

Agentic AI winners at Enterprise Connect 2026

AI in CX: More can be better — for agents and customers

NiCE appoints Nigel Lindsay-Smith to lead ANZ AI customer experience growth

NiCE taps Nigel Lindsay-Smith to head A/NZ

NiCE Launches Agentic AI Innovation

NiCE Wins Enterprise Connect 2026 Award for AI Agents Built Directly From Enterprise Data

NiCE Unveils New Cognigy AI Capabilities at Nexus