White Papers

NICE Back Office Workforce and Performance Management. The Right Tools for Total Optimization


An effective back office is a key component of any coherent, enterprise-wide effort to improve processes and create the perfect customer experience. And for a healthy and productive back office, a best-of-breed workforce management system is becoming increasingly recognized as a necessity. Integrated with Desktop Discovery, such a back office solution also provides actionable insight into changing work volumes and actual employee productivity – and the capability to forecast accordingly.