Optimize your back office with AI-powered workforce management.
The back office is no longer an unmanaged workforce. With NiCE Workforce and Performance Management, organizations gain AI forecasting, intelligent scheduling, and real-time insights to improve productivity, reduce costs, and deliver better customer experiences
Key Benefits
- Improve forecasting & capacity planning with AI-powered accuracy
- Reduce staffing costs and overtime with smarter scheduling
- Gain visibility into backlogs to meet SLAs consistently
- Empower employees with self-service scheduling and flexibility
- Increase customer satisfaction through faster, more reliable service
Organizations like Absa Group achieved a 14% productivity boost and saved 75 minutes per agent per day with NiCE Back Office WFM
