Provide better context to the next agent for seamless customer experiences.
Enlighten AutoSummary delivers automated, objective, and consistent agent interaction summaries that supercharges productivity, reduces costs, and elevates customer experiences. Harnessing the power of purpose-built generative AI for CX with the support of large language models, automated agent summaries provide key data elements for every interaction with high accuracy. Now every agent can be equipped with the context they need to deliver an overall better experience for your customers.
How Agents Benefit from Automated Interaction Summaries
Eliminating manual work empowers agents to deliver exceptional CX.
Enlighten AI for CX: Driving Innovation from Vision to Reality
See your data in a whole new light, leading you to more effective decision-making.
The State of AI in the Contact Center Research Report
How AI is used in contact centers is changing at incredible speed, and these changes require contact center leaders to understand how these tools and capabilities can help optimize productivity, costs, and both the customer and agent experiences.