Enlighten AutoSummary:
Save on Costly Manual Agent Notetaking


Contact center agents who are required to manually summarize customer interactions often struggle to accurately and consistently capture the most important information about each interaction. Spending on average one minute per summary, and then multiplied over millions of interactions, this task is not only time-consuming, but costly to your organization.

Learn how Enlighten AutoSummary reduces costs, improves productivity, and provides relevant information to the next agent, enabling seamless customer experiences.