NICE named a CCaaS Leader in The Forrester Wave™ 2025

New report details latest rankings of top CCaaS providers 

Exciting news! NICE has been recognized as a Leader in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report. This report evaluates the top providers based on their current offerings, strategy, and customer feedback.

We believe the results highlight our ability to:

Deliver the broadest capability set in the industry on a single platform
Advance efficiency with end-to-end service automation
Elevate employee performance with AI-driven workforce augmentation
Increase the value of global brands through our solutions and services

The Forrester Wave report said, "NICE is a best fit for brands looking for a proven solution with broad capabilities and a strong track record of success.”

Find out why NICE was recognized as a Leader with the highest score in the Strategy category.

Forrester Wave 2025

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