Overview
The ISG Buyers Guide™ for AI Self-Service evaluates 37 software providers offering products that support conversational engagement, customer self-service, workflow execution and AI-enabled automation. NiCE was named a Leader and earned Exemplary status, posting the report's highest overall grade of B++.
Product Category
AI Self-Service: ISG Research defines AI self-service as the collection of applications that enable customers to interact with businesses through complex, multistep conversations for information gathering and transaction processing using the communication channel of their choice. These systems rely on conversational AI to make interactions more fluid and dynamic while expanding the range of tasks customers can complete.
Award Description
ISG Research classifies software providers into one of four ratings based on their weighted performance in Product Experience (80%), and Customer Experience (20%).