Analyst Perspectives

Read the latest analyst perspectives from Gartner, Forrester, Ventana Research and more.

SPARK Matrix™: Conversational AI for Intelligent Contact Center (ICC), Q4 2025

SPARK Matrix™: Conversational AI Platforms, Q4 2025

NiCE Named a Leader in the 2025 IDC MarketScape: European CCaaS Applications Software Vendor Assessment

NiCE Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service

AI-Guided analytics: Transform CX results with intelligent analytics

NiCE named a CCaaS Leader in The Forrester Wave™ 2025

IDC MarketScape: Worldwide Conversational Intelligence and Analytics 2024 Vendor Assessment

Elevating CX with AI: Insights from the 2025 Contact Center Goals and Technology Survey

2025 CX Megatrends and Projections: Charting the Course for Excellence

NiCE earned the Metrigy MetriStar Top Provider Award for Voice of the Customer (VoC) Platform

NiCE earned the Metrigy MetriStar Top Provider Award for Workflow Automation (WFA) Tools

Metrigy names NiCE a MetriStar Top Provider for Workforce Optimization Suites