White Papers

NICE CXone Platform & Reliability and Uptime 99.99% Uptime


NICE CXone maintains a 99.99% uptime to fortify your Business Continuity strategy within a highly reliable environment. This ensures a robust performance with virtually no downtime for maintenance windows. With this level of reliability, you can:

  • Safeguard against call or session losses caused by contact center infrastructure failures.
  • Protect vital company data through consistent backups and flexible data storage options.
  • Execute Business Continuity plans in the contact center confidently, leveraging redundancies and failover strategies.
  • Experience transparent failover processes without disruptions to active or queued sessions or calls. This commitment to uninterrupted service enhances the overall resilience and dependability of your operations.