White Papers

Learn more about CXone’s high-availability and disaster recovery capabilities


Your contact center solution is only as good as the infrastructure it is deployed on. How can you be sure that even in the face of the unexpected, your contact center will be always available and always on. NICE CXone has maintained a consistent and significant focus on ensuring that CXone is highly resilient, with redundancy built in at every layer and backed by a 99.99% availability SLA. This whitepaper details how we’ve architected and designed the CXone solution with resiliency and availability in mind.