Welcome to
NiCE World London

Join us on July 1 – 2, 2026 at Olympia in Kensington, London for the ultimate CX experience.

NiCE World London takes everything you loved about
Interactions International - innovation, insights
and community - and makes it even bigger. Join
CX leaders, explore breakthrough tech, and
uncover AI strategies that deliver real results.

1500+

Attendees

Global CX leaders and innovators shaping the future of customer experience.

50+

Presentations

Breakout sessions from industry leaders, AI innovators, and NiCE experts.

50+

Hours of Content

Keynotes, panels, and sessions packed with insights and proven CX strategies.

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A new era for
customer experience

We’re bringing together the brightest minds and boldest ideas shaping the future of CX. Explore the evolution of AI, gain actionable strategies from global leaders, and see innovation that will accelerate your organisations next phase of CX transformation.

Download justification kit

Agenda

Two days of innovation, inspiration, and impact At NiCE World London 2026, every moment is designed to spark ideas and deliver real results. Throughout the week, you can explore how AI is redefining customer experience: from bold new strategies to hands-on applications you can use right away.

Day 1 - Edu Day
Customers and Partners Only

Wednesday, July 1

Registration Opens
Opening Keynote
Customer Keynote
EDU Day
Breakout Sessions
Welcome Reception

Day 2 - Conference Day
Attendees, Customers and Partners

Thursday, July 2

Registration Opens
Innovation Keynote
Customer Keynote
Industry
Breakout Sessions
NiCE World
Showfloor
Celebrity Keynote
Customer Awards
Party

Welcome to the NiCE World London show floor experience

A reimagined show floor filled with energy, access, and real-world innovation like never before.

Visionary leadership keynotes

Scott Russell

Chief Executive Officer

Jeff Comstock

President, Product & Technology

Philipp Heltewig

Chief AI Officer

Become a sponsor

NiCE World London offers expanded opportunities for partners to showcase innovation, engage with CX leaders, and take centre stage in shaping the future of customer experience. 

Become a sponsor

Registration
fees

Early bird

February 01 - May 31

Including Edu sessions for NiCE Partners and NiCE Customers only.
Includes Day 2 Conference access for all Attendees.

£499

Register now

Standard rate

June 01 - July 01

Including Edu sessions for NiCE Partners and NiCE Customers only.
Includes Day 2 Conference access for all Attendees.

£799

See what attendees have to say

    I have been to the last three conferences and this was definitely the best one yet! You could tell that the customer is important and constant improvement is something you are striving for.”

    …the sessions delivered tremendous value to our customers.”

    I found this conference to be informative, enlightening, fun and social. I would recommend this experience to any current NICE customer, or prospective NICE customer.”

    I have been to the last three conferences and this was definitely the best one yet! You could tell that the customer is important and constant improvement is something you are striving for.”

    …the sessions delivered tremendous value to our customers.”

    I found this conference to be informative, enlightening, fun and social. I would recommend this experience to any current NICE customer, or prospective NICE customer.”

    It has re-charged us to get on with our current and future projects.”

    I had a great time at the conference and got a lot of value out of the presentations. I am extremely motivated to move our company over the digital channels and adopt copilot.”

    The conference gave me a new level of enthusiasm and looking forward to the future. I hope this isn't my last Interactions...i can't wait to see all NICE has coming up.”

    It has re-charged us to get on with our current and future projects.”

    I had a great time at the conference and got a lot of value out of the presentations. I am extremely motivated to move our company over the digital channels and adopt copilot.”

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Kensington
Olympia

Join us at Kensington Olympia for NiCE World London

Nearest stations:
Kensington (Olympia) station
West Kensington station
Barons Court station

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NiCE World London 2026

Don’t miss your chance to connect, learn, and lead at NiCE World London 2026.

Register now