The ultimate AI CX platform: Where precision meets innovation
CXone Mpower is the AI CX platform for customer experience. With conversational and agentic AI at its core, it unifies automation, intelligence, and orchestration to deliver efficiency, innovation, and breakthrough results at scale.Ready to take a swing at AI CX?
“We’ve heard from agents all the way up to senior vice presidents that this was the best transition to a new technology product they’ve ever seen at Marriott. Statements like those don’t happen without a good partner like NiCE.”
KRISTINA HEIDESCH, DIRECTOR OF CEC SYSTEMS PRODUCT SERVICES
Fifth Third Bank gains a competitive edge with CXone Mpower
100%
of calls analyzed
35%
improvement in customer sentiment
Carnival UK finds its sweet spot with CXone Mpower
“The elements of AI that are embedded in [the NiCE] solutions meant we were able to advance on our AI roadmap further than we had anticipated.”
JON WELLS, CONTACT CENTER DIRECTOR
Sony drives efficiency and CX gains with NiCE solutions
35%
CSAT increase
15.9%
self-service containment
NiCE drives AI customer experiences with JJ Spaun
Championing AI CX innovation with the same focus and precision JJ Spaun brings to every swing.
Just how JJ Spaun strives for excellence on the green, NiCE fosters excellence in AI-powered customer experience. By uniting people, systems, and workflows, NiCE enables organizations worldwide to work smarter, scale faster, and achieve measurable outcomes.
The world’s best brands trust NiCE to power 15B+ interactions a year
