Resource library

NiCE named a
11X Magic Quadrant
CCaaS Leader

NiCE has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS), positioned furthest for Completeness of Vision and highest for Ability to Execute.
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Driving Customer Engagement with AI and Proactive Outreach (Metrigy)

Read Metrigy’s exclusive new report, Driving Customer Engagement with AI and Proactive Outreach. Start building loyalty by engaging smarter and acting faster.

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How CXone Mpower accelerates revenue generation

CXone Mpower helps you turn your contact center into a revenue center with cutting-edge AI. This eBook reveals three powerful ways global brands are achieving real impact and real results across industries.

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How CXone Mpower drives operational cost savings

Turn efficiency into savings. CXone Mpower drives operational cost savings in countless ways. In this eBook, discover four powerful ways leading brands are creating real impact and real results across industries.

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How CXone Mpower boosts customer satisfaction

All within a single, AI-driven platform built to optimize customer service and business success. Download now to see how CXone Mpower can elevate your brand!

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Reshaping Retail Through a Strategic Customer Experience Approach

A recent Metrigy study found that after a bad customer experience, 44% of consumers leave a company and that same number tells friends and family about the poor experience.

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    Your search for case studies returned 342 results.

    Case Studies

    A Fortune 500 Healthcare Company Saves over $1 Million Annually by Revitalizing Outbound Customer Contacts With CXone Mpower SmartReach

    Case Studies

    Case Study: Porto Seguro

    Case Studies

    Case study: Open Network Exchange (ONE)

    Case Studies

    From Spreadsheets to AI-Driven Analysis & Automation: How PayPal Reinvented CX at Scale with NiCE

    Case Studies

    Fairstone Boosts Loan Booking by 10% with NiCE CXone Mpower Proactive AI Agent

    Case Studies

    MongoDB creates efficiency through centralized and automated scheduling

    Case Studies

    Creditas Partners with Playvox by NiCE: Revolutionizing Workforce Management and Achieving Remarkable Results

    Case Studies

    Web’s Largest Event Ticket Marketplace Reduces Forecasting and Scheduling Complexity by 10X

    Case Studies

    Case Study: National Grid