Overview
Higher education leaders are asking a critical question: How do we support students better without adding more strain to our teams?
Students expect immediate, personalized support. At the same time, higher education teams face budget pressure, staffing shortages, and increasing accountability for enrollment and retention outcomes.
New Metrigy research reveals how leading institutions are using secure AI and other customer experience (CX) strategies to transform the student journey. By orchestrating intelligent engagement across every department, institutions are improving measurable outcomes and reducing operational strain.
The impact is significant: 82% report improved service quality and over 85% are achieving major gains in student satisfaction.
Start creating seamless student experiences while giving staff the clarity, guidance, and governance they need to perform at their best.
Start solving your top challenges:
- Students get quick, clear answers without long waits
- Staff spend less time on repetitive tasks so they can help students
- Leaders catch issues earlier, before they affect enrollment or student success
- Teams communicate more smoothly, reducing confusion and rework
- Staff make better decisions with real‑time insights and guidance
Improve admissions. Protect revenue. Ensure student success.
