Student experience workbook

With higher tuition fees and increased competition for students, higher education institutions need to evolve the way they deliver experiences.

Omnichannel student services are key, integrating voice with channels like social media, instant messaging, and more. And with knowledge at the core of these services and embedded in useful self-service, universities can support students efficiently and cost effectively.

In the Student Experience Workbook, you’ll get a quick overview of the challenges universities are facing, the new expectations of students, and how the right technology can help.

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