With higher tuition fees and increased competition for students, higher education institutions need to evolve the way they deliver experiences.
Omnichannel student services are key, integrating voice with channels like social media, instant messaging, and more. And with knowledge at the core of these services and embedded in useful self-service, universities can support students efficiently and cost effectively.
In the Student Experience Workbook, you’ll get a quick overview of the challenges universities are facing, the new expectations of students, and how the right technology can help.
Get your copy to learn:
- Why increasingly digital native students demand a digital experience
- How to cope with the clearing chaos by implementing self-service
- Why knowledge is key to self-service and agent-led interactions
- How NICE Cxone is helping institutions transform the way they support students