Build No-Code AI Agents with Your Data

CXone Mpower Agents

AI agents built for CX

Instantly create no-code AI agents powered by your data—build once, deploy everywhere.

Create. Click. AI agents made easy.

Create custom, no-code assistants in minutes using your data and conversational prompts—no technical skills required. Built on CXone Mpower, the leading AI platform for CX automation, Mpower Agents are ready to serve customers and employees across Copilot, Autopilot, and more—with just one click. Insight-driven, task-ready, and built for impact.

Leading the market one great experience at a time.

Move beyond traditional customer service with AI-driven experiences that boost efficiency, elevate customer satisfaction, and reduce costs at scale

15billion

interactions every year

100%

conversation coverage

increase in customer satisfaction YOY

1000

pre-built AI models

1million

agents using NiCE CXone

Mpower Agents – Build once, deploy everywhere

The future of work is here—and it’s powered by Mpower Agents. Instantly deploy AI-driven assistants that adapt, learn, and scale with your business. No code, no delays—just smarter service, faster outcomes, and limitless potential.

Ready to see what your first Mpower Agent can do?

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Your data. Your agents. Real CX impact.

Build AI agents in minutes—no code, all results.

CXone Mpower empowers business users to build intelligent, data-driven Mpower Agents in minutes using natural language prompts—no technical expertise required.
Mpower Agents leverage automated, AI-powered insights drawn from your operational data to identify high-impact opportunities for automation across the CX journey.
Mpower Agents are built once and instantly deployed to key CX touchpoints like Copilot and Autopilot, ensuring consistent support for customers and employees across channels.
Mpower Agents is the only solution that offers a reusable, scalable infrastructure to support seamless collaboration between human agents and AI-driven Mpower Agents.
Mpower Agents reduce operational overhead and improve both employee productivity and customer experiences, delivering measurable ROI from day one.

From insight to action—no code required.

Design
Design Mpower Agents with AI-powered insights that create actionable intelligence based on your organizations’ interactions
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Build
Build Mpower Agents automatically with a powerful AI Studio and edit using natural language prompts
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Deploy
Deploy Mpower Agents everywhere across your organization with full observability for immediate impact and real-time optimization
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