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Frequently Asked Questions
Proactive AI Agent
Smart journeys, always one step ahead
Boost growth and reduce costs with AI that intelligently reaches out and guides customers through complex, end-to-end journeys.
The world’s best brands trust NiCE to power 15B+ interactions a year
Use your data to guide every customer moment
Our predictive customer service transforms complicated processes into guided conversations that actually get completed — across industries.
Healthcare: Ensure patients arrive fully prepared for appointments with all prerequisites completed.
Financial services: Guide applicants smoothly through complex loan applications and renewals without frustration.
Education: Help students navigate financial aid processes before deadlines approach.
Utilities and telecoms: Assist customers in settling bills early — avoiding penalties and service interruptions.
Government: Simplify benefit certification and application processes.
Whatever your industry, proactive support reaches out first to guide customers through the journeys that matter most to your business.
Most systems wait for customers to reach out or send notifications hoping they’ll log in somewhere. Our Ai-driven engagement takes the first step:
We start with your business goal — whether that’s completing applications, preparing for appointments, or ensuring timely payments — and actively guide each person through every milestone.
The real difference is how we connect all stakeholders automatically. Instead of sending reminders and hoping for action, we handle transactions directly on customers’ behalf.
Unlike typical automated systems that forget everything after 24 hours, our solution maintains conversations across days, weeks, or years — remembering context throughout.
Most importantly, this isn’t experimental technology. We’ve successfully automated hundreds of millions of customer journeys for leading organizations across every industry.
The benefits appear in three key areas:
For your operations: Watch your team handle more meaningful work as repetitive tasks like appointment scheduling, data collection, and application processing happen automatically.
Your contact centers receive fewer routine calls, freeing agents for higher-value conversations.
For your bottom line: Reduce costs as predictive customer service ensures nothing falls through the cracks. Fewer missed appointments, complete paperwork on the first try, and streamlined processes translate to significant savings.
For your customers: Replace frustrating wait times with conversations that find them at the right moment. This reduction in effort creates experiences people appreciate, leading to less churn, more loyalty, and greater lifetime value.
Not at all. While there are efficiency gains, our solution actually does things human agents simply can’t do at scale.
Imagine transforming raw customer data into thousands of personalized conversations triggered at exactly the right moment. Our proactive support handles journeys your team isn’t staffed to manage completely, while identifying which customers need human expertise at critical moments.
It’s not about replacing people — it’s about ensuring human talent goes exactly where it creates the most value, while repetitive processes happen seamlessly in the background.
Most AI tools are really good at one thing: conversation. Our AI-driven engagement combines natural language with secure business rules, complex data transformations, and powerful transaction capabilities.
While other solutions might tell customers what they should do, we actually help them do it — transforming business processes into revenue-driving, expense-saving journeys through natural conversations.
More importantly, we’ve proven this approach works in the real world, handling the messy data, complex systems, and unpredictable customer behavior that exist in every large organization.
That’s why we’ve created a service that doesn’t just talk — it actually works.
Meet goals proactively
Reduce costs and drive lifetime value by engaging customers and prospects strategically, driving towards your business goals.
Know what to say, when
Say the right thing at the right time with AI that uses all available data sources to determine exactly how to engage each customer.
Engage more, contain more
Engage more customers while decreasing demand on your live agents with AI that contains over 90% of conversations initiated.
Launch with ease
Get started quickly with over 30 out-of-the-box, industry-specific agents and intuitive, agentic prompting to create new ones.
