White Papers

Enlighten AI for CX: Driving Innovation from Vision to Reality


Navigating today's fast-paced business landscape can feel like trying to find your way in the dark, especially when siloed data obstructs the road to success. But with Enlighten AI by NICE, you no longer have to navigate in the dark - we bring the power of clear, integrated insights to light your path, enabling you to innovate and steer towards success like never before.

Businesses need solutions that eliminate uncertainty by using CX solutions built on data, powered by AI, and delivered from a cloud platform. Enlighten AI provides all three and analyzes every single interaction—from any touch point—to capture the insights that lead to more effective decision-making.

See your business in a new light with our Enlighten AI solutions, including:

  • Experience Optimization that builds smart bots, fast
  • Customer Satisfaction that improves agent behaviors and sentiment
  • AI Routing that allows you to personalize every connection
  • AutoSummary that eliminates manual notetaking for agents
  • Sales Effectiveness that drives sales skills in real time