Author

Brian Mistretta

Director, Product Marketing CX for NiCE

Brian Mistretta

About Brian Mistretta

Brian Mistretta is Director, Product Marketing CX, and leads the company’s go-to-market initiatives for the CXone Mpower platform. Mistretta has spent his career marketing both B2B and B2C technology solutions and brings a strong focus on delivering exceptional experiences for consumers in an experience-driven market and driving awareness of the capabilities and best practices for creating an experience-first culture.

Blogs by this author

The fast break advantage: How to master the top 4 pillars of championship customer service

The fast break advantage: How to master the top 4 pillars of championship customer service

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The ultimate guide to payment card industry compliance (PCI) compliance

The ultimate guide to payment card industry compliance (PCI) compliance

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The ‘agent’ that is working for you 24-7 might need a tune-up

The ‘agent’ that is working for you 24-7 might need a tune-up

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5 tips to help provide more empathetic service to seniors

5 tips to help provide more empathetic service to seniors

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How to maximize the value of your customer satisfaction survey process

How to maximize the value of your customer satisfaction survey process

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