Author

Estela Misso

About Estela Misso

Estela is a marketing technology professional with a decade of experience in the tech industry. She currently manages product marketing for CXone Feedback Management at NiCE, leveraging her degrees from University College London and the State University of New York.

Blogs by this author

Abracadabra! Creating CSAT magic in your contact center

Navigate your way to better CX with real-time analytics + VOC insights

Customer Feedback Unplugged: Why NiCE CXone Mpower Feedback Management is a game-changer in the VOC market

Customer Feedback Unplugged: Harnessing VOC insights to boost agent performance and elevate CX

Customer Feedback Unplugged: Transforming the Customer Journey with Customer Feedback