About Carmit DiAndrea
Carmit DiAndrea is a Director, AI Data Management, NiCE, with over 20 years of experience translating customer feedback, operational and contact center data into business strategies that transform organizations. Carmit is responsible for leveraging NiCE's significant interaction data assets to develop new conversational AI and generative AI-powered digital solutions, furthering NiCE's dominance in the customer service automation space. Carmit is also an educator, teaching statistics, research methods, and algebra as an adjunct instructor at Kaplan and National American Universities.
