In a recent published survey, 88% of IT and compliance professionals admitted looking for more proactive solutions for their compliance efforts. Due to the flock of stringent regulations and the burden that operational, IT, and compliance teams must bear, compliance dedicated software or Regtech have become a hot topic.
In the enterprise world, the adoption of such software brings multi-faceted benefits, as they serve numerous personas: business, agents, compliance, IT, and other teams. These benefits can be measured according to several parameters, from the avoidance of risks and fines, to the reduction of labor costs as most recurrent tasks are automated. But how much can a compliance solution save for your business?
For one of our top customers, a leading global department store, the Compliance Center helped save close to 3M USD annually!
1 – REDUCING INFRASTRUCTURE AND STORAGE COSTS BY 40%
Our Compliance Center solution leverages real time analytics and data tagging to pinpoint interactions that can be deleted to free up storage space without impacting evidence keeping practices (and you know how it is as an IT expert: every GB counts!).
2 – FEWER RISKS
With the Compliance Center, your agents can benefit from real-time notifications to facilitate their tasks, thus reducing risks and fines by making sure you have all the right disclaimers and consent easily accessible on the record.
2 – LOWERING IT COSTS
As the solution offers unique DIY (Do It Yourself) capabilities to perform advanced actions and leverages automation, there’s a lot less time spent by IT performing actions on selected interactions such as extraction, deletion, or playback lock and re-encryption. They can then be reassigned to activities with more business value.
3 – LESS TIME SPENT ON AUDITS
Audit activities-- whether internal or external – are amongst the most time-consuming for IT and compliance professionals. With the right mechanisms, the overhead related to preparing for an audit is severely reduced.
5 – REDUCED CORPORATE FINANCIAL RESERVE FOR LEGAL RISK EXPOSURE
The costs associated with violations and fines are reduced, resulting in a reduced need to put aside funds. And that is without mentioning how this will help you with a positive brand perception.
The Compliance Center has already been adopted by numerous customers worldwide and continues to bring benefits to all the major stakeholders in leading contact centers. To learn more about how the Compliance Center can help you with your evidence keeping, PCI DSS, GDPR, or other compliance activities, feel free to schedule a demo!
