10 NICE Interactions experiences everyone will be talking about (And why you’ll want to be part of it)

Know that feeling when you're standing at the edge of something extraordinary, when the air floats with possibility?

That's what waiting for you at Interactions 2025, a gathering of the industry’s best and brightest helping to move the needle on CX innovation.

And the best part is there’s a space - your space - to be part of connections that matter and can bloom into partnerships that transform your customers’ experiences, your business, and even your career.

You’ll want to be there when someone mentions an insight that sheds new light on how to solve your greatest challenge. In fact, the top thought leaders in CX are already packing their wisdom to share in the breakout sessions.

The question is: How will you feel watching the industry’s biggest CX event unfold through someone else's stories instead of your own?

Check out these top 10 reasons you won’t want to miss Interactions 2025, happening in Las Vegas from June 16-18.

1. FOMO alert: Don’t miss the ultimate CX experience

Interactions 2025 is one of those unparalleled experiences—and you’ll kick yourself for missing it. Skip this, and you're literally leaving competitive advantage on the table.

From 80-plus best practice sessions to complimentary one-on-one sessions with analysts and interactive demos, this is your opportunity to create meaningful connections and gain insider insights that will impress your peers, your boss and most importantly—your customers.

Your future self is already thanking you for grabbing that ticket. Miss it and the only person you’ll disappoint more than yourself is future you.

2. 80-plus best practices sessions

Get ready to increase your AI proficiency. Our Interactions 2025 agenda includes all the A-to-Z best practice sessions that will help your organization thrive in delivering the best customer experiences. Enjoy inspiration from peers, industry analysts and our own NICE experts as they share knowledge centered on everything that matters to today’s CX leaders for an AI roadmap to the future.

Gain insights from breakout sessions where industry leaders and practitioners share real-world strategies, best practices and success stories. After your time at Interactions 2025, you’ll pack up strategies to help your brand stay ahead.

3. Exclusive 1:1 analyst consultations

Picture this: personalized face-to-face time with the industry’s leading experts. No crowds. No distractions. Back by popular demand, we’re offering an incredible opportunity for Interactions 2025 attendees to consult with industry titans in private one-on-one conversations.

This is more than a meeting; it’s a springboard. You’ll get exclusive access to experts from firms like Aberdeen, Aragon, Everest, Metrigy and more. During these 30-minute sessions, you’ll be able to pick the brain of a top analyst about CX topics that matter most to you.

There's limited availability, so sign up now.

4. Kristen Bell live on stage

Kristen Bell, known for her starring roles in “Frozen,” “Veronica Mars,” “The Good Place” and most recently “Nobody Wants This,” will be the celebrity keynote. In 2025, she hosted the 31^st annual Screen Actors Guild Awards.

Get ready to enjoy her charm and wit in an inspirational talk. It’s just another experience you’ll have at Interactions, so you’ll be ready to unfreeze your strategy and put your CX in a good place.

5. Customer keynotes from heavy hitters

There are keynotes—and then there are KEYNOTES. Interactions 2025 will feature Fortune 500 giants and iconic brands taking the spotlight in customer keynotes, sharing first-hand how CXone Mpower has revolutionized their operations.

These leading brands will talk about how AI-powered customer service is boosting satisfaction, efficiency and savings—a trifecta of business success.

6. Get inspired with the potential in AI innovation

Remember being a kid and there was always that friend's house where all the cool stuff seemed to happen first?

Interactions 2025's keynotes are that friend's house. NICE CEO Scott Russell will take the stage to inspire and engage a roomful of industry leaders who will shape tomorrow's customer service landscape. CX Division President Barry Cooper will also take the stage for a keynote address.

While everyone else who misses Interactions 2025 is still trying to figure out what AI means for customer connection, you'll be sitting in a room where the air practically crackles with innovation.

“Interactions 2025 is the launchpad for the next era of customer service automation. We’re unveiling powerful new CXone Mpower innovations that are redefining how businesses operate — delivering smarter automation, faster resolutions, and unmatched customer experiences,” Russell said. “If you want to lead the AI revolution in customer service, this is where it starts.”

7. AI in action

A visit to our interactive showcase will help you zoom in to get a first-hand look at AI in action. Pull back the curtain on the hype behind the technology and dive into demonstrations that uncover the true potential of AI in customer service for stronger workflows, smarter agents and seamless end-to-end automation.

Interactions’ innovation showcase will include more than 50 live product demonstrations of NICE’s newest CXone Mpower innovations, including CXone Mpower Orchestrator. You’ll cut through the noise and learn how to drive real results—saving money, increasing revenue and elevating customer satisfaction in ways generic AI can’t.

8. Ace your CXone Mpower certification

When your team truly masters purpose-built AI for CX, something magical happens to your bottom line. Customer satisfaction does more than improve—it soars on wings of efficiency. Problems get solved before they become not-so-flattering stories your customers tell their friends. Possibilities expand.

Complement your experience with Interactions.edu day, and gain valuable, practical knowledge allowing you to extract the most from your NICE solutions. Join these in-depth, training workshops, delivered by our expert education specialists and business consultants.

9. Celebrate YOU at our appreciation party

Rock out with OneRepublic—the band behind standout songs “Apologize” and “Counting Stars” at the annual Customer Appreciation Party. OneRepublic has won several music awards and nominations, including American Music Awards, Billboard Music Awards, World Music Awards and Grammy Awards.

You’ll find yourself in a setting that simply can't be replicated, as the band provides a soundtrack to an evening where real connections take center stage.

10. Bright lights, brighter interactions

You’ll be staying in the heart of Last Vegas where you can tap into the energy and pulse of the Neon City. Aria Hotel, luxury resort in the center of the Las Vegas strip, offers an unsurpassed luxury experience. AI innovation in customer service and Vegas both burn brightest in the spaces between expectations.

It's not about the big, flashy stuff. Maybe you think Vegas is all about the glitzy light shows, but then there’s a tiny moment when a fountain catches a reflection of the moon, and your heart skips.

That's the same thing with great customer service. Not the scripted thank-yous or the fancy packaging. It's when someone remembers your name or fixes something before you even have to ask.

Vegas paints the sky with neon.

Good service colors your day with unexpected kindness.

And both can leave stars in your eyes.