Overcome Work-from-Home Intraday Challenges

Overview

If your contact center has transitioned to a work-from-home model, you’re probably facing new intraday challenges with your remote workforce – challenges that can erode profitability and organizational efficiency.

In our new white paper, “How NICE Employee Engagement Manager (EEM) Enables Work-from-Home Agents with Intelligent Automation,” you’ll learn what these challenges are and how to overcome them. The white paper offers solutions to problems like:

Download the white paper today to learn specific, actionable solutions for effective intraday management with a remote workforce.