White Papers

Overcome Work-from-Home Intraday Challenges


If your contact center has transitioned to a work-from-home model, you’re probably facing new intraday challenges with your remote workforce – challenges that can erode profitability and organizational efficiency.

In our new white paper, “How NICE Employee Engagement Manager (EEM) Enables Work-from-Home Agents with Intelligent Automation,” you’ll learn what these challenges are and how to overcome them. The white paper offers solutions to problems like:

  • Lack of access to timely scheduling information.
  • Short staffing due to more frequent time off.
  • Difficulty contacting staff.
  • Increased distractions at home.
  • Issues with coaching remotely.
  • Identifying and rewarding high performers.
  • Blurred boundaries between work and home life.
  • Agent disengagement due to feeling disconnected from the team.

Download the white paper today to learn specific, actionable solutions for effective intraday management with a remote workforce.