Interactions 2024 - Las Vegas

White Papers

Improve Work-From-Home Agent Performance

Overview

Is working from home the new normal?

The need for a tightly coordinated effort between contact center quality and coaching teams has never been more in demand as more organizations are transitioning their employees to work from home.

To meet the unique demands of work-from-home agents, a five-step quality and coaching collaboration model provides a systematic approach to drive sustained agent performance improvements. Download this white paper and learn how to:

  • Facilitate a partnership between coaching and quality teams and enable results-oriented coaching.
  • Transform the coaching program with relevant and timely information that supports business objectives.
  • Empower agents to be successful and seek improvement no matter where they are located.