Overview
During economic uncertainty, contact centers are forced to do more with less. While this might sound daunting, it’s entirely possible—especially when it comes to improving customer experience (CX) and quality management (QM) efforts. The trick is to leverage feature-rich QM technology that enables you to pay for only what your business needs and to scale at your own pace.
Join Omdia and NICE in this NICE Talks and learn:
- Which technologies contact centers are investing in now and why
- How to reduce supervisors’ time with an automated QM process, empower agents to self-improve, and coach agents based on analytics
- How to migrate to the cloud at your own pace, even if it means keeping your telephony of choice.