Performance Management: Inspire employees to improve performance and align with your customer experience goals

Overview

CXone Mpower Performance Management inspires employees to own their performance and align with organizational goals through transparency and continuous feedback in a social environment. It provides a "single source of truth” in dashboards with customizable KPIs and data aggregated from disparate sources, driving a high performance culture of continuous improvement. You can elevate agent performance with live, personalized insights, use creative wallboards, and motivate employees with prizes from a customizable virtual storefront. And automated creation and sharing of performance scorecards frees up time and resources for higher-value activities.