A famous basketball coach once said “If you go to sleep with babies, you will wake up wet”.
At least in the case of babies, it does not come as a surprise. In recent months we heard over and over again from prospects how they were taken by surprise by the inflating costs of their RPA vendors.
Common complaints were that their existing RPA "partners" are not giving them all the information they need, especially when it comes to costs, and they are only finding out when their contract is up for renewal. These companies said they are fed up with hidden fees.
RPA programs were designed initially for cost savings, efficiencies, and improved margins. Instead, companies are facing sprawling costs, which threaten to get out of hand.
It is ironic that RPA cost inflation occurs when these companies are facing skyrocketing national inflation and higher interest rates which makes it more difficult to serve their debt.
Data is clear. The average company pays now almost double the price for its robots then it used to pay three years ago. Some of it, no doubt, is a result of the optimization value that RPA delivers. But a significant share stems from opaque pricing structures, hidden fees, unutilized licenses and unexpected charges.
At NICE, as an established successful company with a leadership position in RPA and The Leader in Attended Automation, we strive to be a trusted partner to our customers. Our strong cash position and a very good history as a company in different macroeconomic conditions, provides us with a solid base to build upon our pricing approach:
- We believe pricing should be fully transparent, with no hidden fees
- We put everything on the table
- We believe, customers should pay only for Attended robots which actually helps people, like our NEVA, not for unattended robots
- Above all, we believe you shouldn't overpay for RPA
No need to look under the hood – it’s all there for keeping your efficiencies high and costs low.
The economic tide is out. As Warren Buffet famously said, this is when you discover who's been swimming naked. NICE RPA provides what you need to weather the storm and to ensure you don't wake up wet.
