Agent Assist Contact Center Solutions - Optimize Your CX

The power to empower agents.

Empower agents to meet the needs of every interaction—and the expectations of every customer.

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Empowered agents

How can you best prepare your agents for the modern CX landscape and complexities, like AI?

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Today's agents face unprecedented complexities on the job, but they can perform at their peak with the right tools. Set your agents up for success with the industry's most comprehensive, intelligent set of solutions from NiCE, leveraging the most advanced AI models.

Agents are the most successful when they are provided with top-of-the-line tools that empower them to perform fewer mundane tasks and spend less time looking for information, and a unified workspace provides agents with a seamless workflow rather than navigating between applications. AI and automation ensure agents are afforded more time and capacity for high-touch, complex customer interactions. Empowering agents results in increased customer loyalty and engagement by reducing time to resolution, providing information wherever customers are across platforms and devices, and improving every interaction with real-time insights and guidance provided to agents throughout conversations.

Copilot

Empower agents and supervisors with a powerful contact center AI copilot to drive greater focus, productivity, and engagement than ever before.

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Omnichannel Agent Desktop

A unified agent workspace provides everything agents need to handle all interactions.

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Agent Assist Hub

Easily integrate applications that help turn every one of your agents into a customer service superstar.

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Real-Time Guidance

Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction.

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AutoSummary

Automate agent notetaking with the power of generative AI to summarize every interaction—reducing manual effort, boosting productivity and elevating CX.

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Knowledge Management

Your customer’s journey begins with a search. Meet them with knowledge and ensure they receive the right content, wherever they are.

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