Interactions 2024 - Las Vegas

Webinars

AI as Friend, Not Enemy: Understanding How AI Helps the Agent Improve Customer Satisfaction and CX

Overview

Contact centers are under growing economic pressures to be more efficient while staying customer-focused. Hiring and training agents to deliver consistently high levels of customer experiences is expensive and time-consuming. In addition, your customers want their questions and issues addressed quickly and accurately. If you are lacking the ability to gather and measure insights, you are likely losing out to the competition when it comes to customer satisfaction.

In this webinar learn how artificial intelligence (AI) can be the contact center agent’s “friend,” by:

  • measuring agent behaviors that matter most to CSAT
  • providing objective scoring on every agent interaction
  • uncovering areas for process improvements
  • achieving measurable ROI on metrics such as: non-talk time, AHT, and reduced repeat contact, shorter calls, and much more.