Contact center cloud migration - Transform Your CX
Great CX starts in the cloud
Take a modern approach to service. Create a more flexible world in the cloud. Better for your customers, agents, and bottom line.
Modernize customer service operations.
Today’s customers expect more—and faster. To stay competitive, you need customer service automation that is agile, scalable, and cost-effective. Moving customer service operations to the cloud gives you the freedom to scale effortlessly with demand, without the constraints of traditional on-prem systems. Flexibility meets performance so you can deliver exceptional service anytime, anywhere.
Trusted by the world's leading companies.
Why Choose NiCE?
“We evaluated many contact center solutions. CXone Mpower was simply the better platform; it checked all our boxes.”
Ryan Olson Manager Contact Center Technology and Analytics Trupanion
If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.
Modernize with Confidence.
As a global leader in cloud contact center technology, we offer more than just migration, we deliver modernization.
With proven success moving thousands of customers from on-prem environments to the cloud, NiCE is here to ensure your smooth and seamless transition.
We protect you, your agents, and your customers from security and non-compliance risks. NiCE compliance solutions meets your needs.
Our unique AI capabilities protect you, your agents, and your customers with accurate risk identification and continuous learning to keep up with changing regulations at scale.
Gain access to industry-leading, domain-specific AI trained on the industry’s largest labeled and validated CX dataset, continually learning and making intelligent decisions to enhance customer interactions in real time.
Eliminate tech inefficiencies
No more multi-versions or lengthy upgrades or complex integrations. Move to a unified cloud platform with automatic updates and integrations.
Update operations
No more operational inconsistencies across sites. Streamline multi-site operations with global routing and reporting across channels and sites.
Get your best ROI
Stop paying for more than you use and move to a pay-as-you-go model.
Trust and Compliance
NiCE adheres to the highest security and compliance standards, ensuring safe and reliable cloud operations.
Your cloud-based, AI-enabled contact center is built for flexibility and growth. It scales with demand, supports multi-channel communication, and meets evolving customer expectations while maintaining the highest security and compliance standards.
From AI-powered analytics to omnichannel engagement, NiCE provides a full suite of contact center tools that often eliminate the need for siloed point solutions.
A team of experts supports you every step of the way, from initial planning to post-migration optimization. Get a global 24/7/365 omnichannel technical support resource and access to an active online customer community.
