Journey to the Cloud - A Travel Guide
Contact center cloud migration - Transform Your CX
Great CX starts in the cloud
Take a modern approach to service. Create a more flexible world in the cloud. Better for your customers, agents, and bottom line.Modernize customer service operations.
Today’s customers expect more—and faster. To stay competitive, you need customer service automation that is agile, scalable, and cost-effective. Moving customer service operations to the cloud gives you the freedom to scale effortlessly with demand, without the constraints of traditional on-prem systems. Flexibility meets performance so you can deliver exceptional service anytime, anywhere.Accelerate AI Adoption
Gain access to industry-leading, domain-specific AI trained on the industry’s largest labeled and validated CX dataset, continually learning and making intelligent decisions to enhance customer interactions in real time.Eliminate tech inefficiencies
No more multi-versions or lengthy upgrades or complex integrations. Move to a unified cloud platform with automatic updates and integrations.Update operations
No more operational inconsistencies across sites. Streamline multi-site operations with global routing and reporting across channels and sites.Get your best ROI
Stop paying for more than you use and move to a pay-as-you-go model.
Modernize with Confidence.
As a global leader in cloud contact center technology, we offer more than just migration, we deliver modernization.With proven success moving thousands of customers from on-prem environments to the cloud, NiCE is here to ensure your smooth and seamless transition.Get datasheetTrusted by the world's leading companies.
Why Choose NiCE?
Trust and Compliance
NiCE adheres to the highest security and compliance standards, ensuring safe and reliable cloud operations.Learn more
Future-Proofed Customer Service
Your cloud-based, AI-enabled contact center is built for flexibility and growth. It scales with demand, supports multi-channel communication, and meets evolving customer expectations while maintaining the highest security and compliance standards.Learn more
Streamline Tech Management
From AI-powered analytics to omnichannel engagement, NiCE provides a full suite of contact center tools that often eliminate the need for siloed point solutions.Learn more
Dedicated Support
A team of experts supports you every step of the way, from initial planning to post-migration optimization. Get a global 24/7/365 omnichannel technical support resource and access to an active online customer community.Learn more
Business consulting services
From common to customized, we partner with you for successful transformation and ongoing business value realization.Learn more
Professional services
Technical know-how, tools, and experience to ensure seamless migration and a foundation for world-class customer service.Learn more
Training and education
Personalized onboarding that supports your team every step of the way, with training tailored to different roles, learning styles, and skill levels.Learn more
Automated, effortless compliance.
We protect you, your agents, and your customers from security and non-compliance risks. NiCE compliance solutions meets your needs.Our unique AI capabilities protect you, your agents, and your customers with accurate risk identification and continuous learning to keep up with changing regulations at scale.Get datasheet“We evaluated many contact center solutions. CXone Mpower was simply the better platform; it checked all our boxes.”
Ryan OlsonManager Contact Center Technology and Analytics Trupanion
