Proactive engagement

Revolutionize and scale proactive outreach with AI.

SmartReach is the AI engagement solution pairing omnichannel outbound campaign automation with robust compliance controls as part of the complete platform.

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The secret sauce.

This Aberdeen report defines the role of proactive outreach in modern CX and illustrates the impact it has on customers, business operations, and financial performance.

Read the report

A unified Agent UI reduces training needs and increases agent productivity. Universal queue allows boosting agent utilization where agents can handle outbound interactions during times of lower inbound contact volume. Campaigns that span various channels and provide a highly personalized experience when consumers get involved are usually more successful because they take consumer preferences into consideration.

Over 90% of consumers think that unidentified calls are fraudulent, and almost half of those calls will not be answered. Therefore it is crucial to identify your company when making outbound calls to increase answer rates - even when you are calling existing customers that have a vested interest in receiving your call they will not pick up if they do not recognize who you are.

for example in Healthcare or Banking / Finance.

Yes, our proactive outreach solutions support sophisticated outreach, enabling outreach creating and executing outreach campaigns that combine agent-assisted calling, message laydown and different digital channels such as email, SMS and others to maximize results.

CXone proactive outbound solutions offer many different options that enable contact centers to implement and operate a solution that provides the right balance of efficiency and risk mitigation.

Boost sales revenue

Close more business with faster, personalized outreach in each consumer’s channel of choice.

Convert more leads

Blend voice and digital outreach to increase successful customer engagement.

Personalize outreach

Use AI to send the right message to the right customer at the right time for optimal impact.

Efficient and Reliable

Optimize your engagement strategies and manage complex regulatory requirements.

Build customer loyalty

Reach out before your customers reach in to build trust, reduce frustration and boost satisfaction.

Set the right tone

Reach the right customers with the right information at the right time, using the channels they prefer.

Optimize operational efficiency

Keep your agents always engaged and your workloads always balanced.

Hello? Hello??

Reduce hang-ups by eliminating that awkward pause that frustrates customers as they wait for a live agent.