AI IVR For Customer Service
Modern AI voice self‑service for faster resolution
Automate routine calls, capture intent with speech, and route to the best outcome—self-service or agent—with full context.View demo Request a quote
The world’s best brands trust NiCE to power 15B+ interactions a year
Deliver faster service for happier customers.
NiCE Interactive Voice Response (IVR) delivers cloud-native voice self-service that accelerates resolution and improves routing accuracy. Because it is natively integrated with CXone's ACD and platform AI, you can automate routine requests, gather key details up front, and seamlessly hand off to agents with full context.Download datasheet Take the tour
Accelerate resolution and reduce costs
Give customers service at the speed they want with 24x7 self-service and reduced agent handle time with more accurate routing
Boost engagement
Offer more responsive and personalized service, including proactive callback and seamless transfer to an agent with full context.
Make changes in minutes, not weeks
Simplify deployment across locations and make updates with ease.
Reduce cost per call
Increase containment with partial or full automation for common requests so agents can focus on high-value work.Automation that delivers customer satisfaction
Apply AI built for consistent and optimal customer experiences with centralized administrationCXone delivers more with less
Power customer self-service to new levels with conversational AI-powered chatbots and IVR that deliver a seamless, highly personalized and vastly superior experience.
Success stories
See what global CX leaders are saying
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